What to Do if the Flare Kite Collector Crashes

The Flare Kite Software Collector is built with advanced error detection and self-healing algorithms to ensure consistent, high-performance data collection. However, interruptions may still occur due to network or hardware issues. Follow these steps to troubleshoot and restore functionality.

1. Check Network Communication

The most common cause of disruptions is a network connectivity issue.

• Verify that the system running the collector is connected to the network.
• Ensure that the required ports (e.g., HTTPS TCP 443) are open and not blocked by firewalls or security settings.
• Test the network connection to confirm internet access and device communication.

2. Reboot the Collector

A simple reboot can often resolve temporary issues.

• Restart the system hosting the Software Collector.
• Relaunch the Flare Kite app and check for restored functionality.

3. Review System Hardware

Ensure that the hardware running the collector meets the recommended specifications:

• Sufficient memory and CPU capacity to handle the workload.
• A stable and reliable power source to prevent unexpected shutdowns.
• Adequate storage space for the app and associated data.

If the hardware is underperforming, consider upgrading to meet the recommended requirements.

4. Verify Collector Logs

The Software Collector maintains logs that can help identify the cause of a crash.

• Navigate to the Flare Kite collector in the dashboard. 
• Select the collector to open the DNA page or details page for the collector. 
• Navigate to the Logs section located in the bottom section of the view.
• Open a support ticket, send the logs to the Flare Kite support team.

If you’re unsure how to gather the logs, contact Flare Kite Support for assistance.

5. Contact Flare Kite Support

If the issue persists after troubleshooting, reach out to our support team for help.

• Provide details about the problem, including any error messages and steps you’ve taken to resolve it.
• Attach logs or screenshots to help us better understand the issue.

Tips for Avoiding Future Crashes

• Keep Software Updated: Regularly update the Flare Kite app to access the latest bug fixes and features.
• Monitor System Resources: Ensure the collector’s host system has enough resources to run smoothly.
• Schedule Maintenance: Periodically reboot and inspect the hardware and network settings to prevent issues.

Stay Confident with Flare Kite
Our collector is designed to recover from most errors automatically, ensuring high availability and reliability. By following these steps, you can quickly address any issues and maintain uninterrupted monitoring for your devices. For additional help, visit our Help Center or contact Flare Kite Support.